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Customer Service

Shipping Policy:

1. Upon receiving your order, we will send out it on average 1 business days. You will get the Mail Tracking in 72 hours.
2. The default postal air parcel´╝ł3-4 week).The United States, Canada, Australia, New Zealand, Britain, Russia will use the EUB shipping (2-3 week). You can choose DHL (2-9 days).
3. Shipping for all countries.
4. For delivery, we use Post for delivery. We will provide you with tracking numbers immediately upon shipment.
5. You can mix any items together what are from our store!
6. If you have special requirement about the order, please leave us a comment during payment, or contact us directly.


Shipping Fees Note:

1. Items are processed and shipped Monday-Satursday excluding holidays.
2. Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery.
3. They are responsible for arranging mail forwarding if they are moving, and for putting a vacation hold if they do not anticipate that they will be at home when the package is due to arrive.
4. Customers are entirely responsible for ensuring the receipt of the package, and our website will not be responsible for returned orders due in part by customer negligence.


Return & Exchange Policy

1. We could provide return, exchange or refund if our customer find any quality problem after you receive the items we send. In this case, please take a photo about the products and send e-mail to us,after we confirm,we will re-send the product to you or full refund to you.
2. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.For all purchases of items we will only accept returns within 7 days of receipt of goods.
3. Refunds are issued in the same form in which the original payment was made and may take up to 7-30 business days after the receipt of goods. No Return or Exchange for these products once they have been used.
4. If the items have any problem and you wish to return the items, please return the items within 48 hours after you receive it and email us at the same time.
5.If you regret your purchase and want to full refund, just contact with us in 24 hour or before we send out, but you should pay for 5% bank service fee.


Privacy Notice:

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
2. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
3. To process transactions
4. To send periodic emails (only to opt-in customers)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
After a transaction, your private payment information (credit card numbers, expiration date, etc.) will not be kept on file for more than 30 days.